Our Services
Everything you need to manage IT at scale
One platform for monitoring, alerting, ticketing, billing, and AI-powered automation. No more context-switching between a dozen tools.
Remote Monitoring & Management
Full visibility into every device, everywhere.
Deploy our lightweight Go-based agent to any Windows, macOS, or Linux machine and get instant, real-time visibility into CPU, memory, disk, network, and process activity. Historical data powers trend analysis and capacity planning.
- Real-time CPU, RAM, disk, and network monitoring
- Cross-platform agent (Windows, macOS, Linux)
- Custom metric collection and thresholds
- Historical data retention and trend analysis
- One-click remote command execution
- Agent auto-update mechanism
Intelligent Alerting
Know about issues before your clients do.
Define alert rules based on thresholds, anomaly detection, or AI-powered pattern recognition. Route alerts to the right team via email, Slack, PagerDuty, or SMS — with smart deduplication to prevent alert fatigue.
- Threshold-based and AI-powered anomaly detection
- Multi-channel delivery (email, Slack, PagerDuty, SMS)
- Alert deduplication and correlation
- Escalation paths and on-call schedules
- Automated remediation actions
- Alert history and postmortem data
AI Copilot
Your intelligent IT assistant — always on, always learning.
NinjaIT's AI Copilot continuously analyzes your infrastructure, identifies anomalies before they become outages, and suggests or executes automated fixes. It learns your environment over time, getting smarter with every resolution.
- Anomaly detection using ML models trained on your data
- Automated remediation for common issues
- Root cause analysis with confidence scoring
- Natural language queries on your infrastructure
- Predictive capacity warnings
- AI-written incident summaries and postmortems
Professional Services Automation
Ticketing, SLA management, and time tracking — unified.
A built-in PSA that keeps your team organized and your clients happy. Create tickets manually or automatically from alert triggers, assign them to technicians, track SLA compliance, and generate detailed reports.
- Auto-ticket creation from alert triggers
- SLA tracking with breach warnings
- Technician time tracking and billing export
- Client-facing ticket portal
- Custom ticket workflows and approval gates
- ConnectWise and Autotask bi-directional sync
Billing & Revenue Management
From monitoring to invoice, fully automated.
Turn your monitoring data into revenue. NinjaIT automatically calculates billable time, generates invoices based on managed device counts or time entries, and syncs with WHMCS, QuickBooks, and Stripe.
- Device-based and time-based billing models
- WHMCS bi-directional integration
- Stripe and other payment gateway support
- Automated invoice generation
- Revenue analytics and MRR tracking
- Multi-currency and tax rule support
Security & Compliance
Stay patched. Stay compliant. Stay protected.
Patch management across your entire fleet with configurable maintenance windows. Vulnerability scanning, compliance reporting, and audit trails that keep your clients and your auditors happy.
- Automated patch deployment with rollback
- Vulnerability scanning and severity scoring
- GDPR, SOC 2, and ISO 27001 compliance templates
- Audit trail for all platform actions
- Software inventory and license compliance
- Endpoint security policy enforcement
Integration Hub
Connect everything. Automate across your stack.
NinjaIT plays well with the tools you already depend on. A growing library of 50+ pre-built integrations — from hosting panels to communication tools to ITSM platforms — plus a REST API for custom workflows.
- cPanel, Plesk, DirectAdmin hosting integrations
- WHMCS and ConnectWise sync
- Slack, Microsoft Teams, and PagerDuty
- Webhook support for custom automation
- Full REST API with OpenAPI documentation
- Zapier and Make (Integromat) connectors
Ready to transform how you manage IT?
Join thousands of MSPs and IT teams who trust NinjaIT. Start your free 14-day trial — no credit card required.